Contact & Support

Live chat (fastest)

usekenso.com/theme/chat — open a chat, provide your phone number, and a real person will help you directly.

Hours: Monday – Sunday, 9am – 8pm PST

Response time: Usually under 15 minutes during business hours

Documentation

You're already here. Browse the sidebar for guides on every feature.

Pro customers: Discord

Access the private Discord community for direct support, strategy discussions, and community help. Don't have access? Contact support with your purchase email.

What to include in support requests

Technical issues: What's happening, what you expected, what browser/device you're using, and a screenshot if possible.

License issues: Your license key (first 4 characters), your store domain, and the exact error message.

Account issues: Your purchase email and approximate purchase date.

Company