Refund Policy

Kenso is a digital product with instant delivery. Refunds are not provided once you receive access to download the theme and your license key.

Before you buy

We want you to make an informed decision:

• Browse our features page to see everything included
• Read this documentation
• Chat with us if you have any questions

We'd rather answer questions before your purchase than have an unhappy customer after.

Exceptions

Duplicate purchases — if you accidentally bought twice, contact us immediately (don't activate the second license) and we'll refund the duplicate.

Payment errors — if you were charged incorrectly, contact support with payment details and we'll investigate.

Having trouble?

Most issues can be resolved with support. Before requesting a refund, let us try to fix the problem — chat with us and we'll usually resolve it within the hour.